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HOW TO USE JABI PASSENGER

What types of mobile device should I have?

Jabi Passenger is currently available for iOS and Android operating system, so you need to own an iOS or Android smart device. The iOS version should be 7.0 or later and the Android version should be 4.0 or later.

Does Jabi Passenger require any registration?

No registration required to use Jabi Passenger. You just need to enter your phone number, wait for the verification code sent to your phone in seconds, and start running the app immediately.

How to book a ride with Jabi Passenger?

Open the “New Booking” screen where your current location is automatically determined via GPS. You can also mark your location on the map or search for it using Google Maps or Foursquare.
Slide the car type button at the bottom of the screen to choose your favorite car type.
Tap on “Set Pick up Location” button to identify your pickup location.
Enter the ride’s additional information (optional) and tap on the “Request Sedan” or “Request SUV” button to request your ride.

Can I contact the driver while he is coming to pick me up?

Yes, of course. Since the driver accepts your booking request and starts his way toward you, you can contact him at any time to give or take more information about the ride. Additionally, you can also track your driver and his route on the integrated real – time map to guarantee a smooth pickup.

Can I get fare estimation before getting on board?

Yes. After inputting your destination, press the “Estimate” button. Your estimated fare, distance and ETA will be automatically calculated quickly then.

Can I cancel my request?

If you have to cancel your request owing to some unexpected issues, tap on the “Cancel” button. In this situation, you may be charged a “Cancellation Fee” according to our cancellation policy.

Can I make a reservation booking?

Yes. It is possible to book a ride in advance via Jabi Passenger app or on our website: http://www.JabiCar.com.
On the app, enter your requested pickup time on the Confirmation screen and tap to schedule your trip.
On the website, open the menu bar and click Reserve Now to book your reservation.

PAYMENT

Is it safe to use my credit/debit card on your site?

Yes. Passenger’s credit card information is kept highly private while using Jabi Passenger app to book rides. All data is transferred in an encrypted format to ensure most secured transactions.

What kinds of surcharge does your company have?

There are three types of surcharge that may be applied to our fare calculation: airport, rush hour and heavy traffic surcharge. These surcharges are counted based on real situations and appear in your receipts when you‘re done with your payment.

Does the app have payment history for me to look back?

Yes. All your transaction history is fully stored within the app. Open Menu bar and tap on “Receipts” to view and manage your trip receipts. These receipts can also be sent to your email from the app for further storage.

How can I use my promo code?

Before requesting your ride, tap on the “Promo Code” button on the Confirmation screen to redeem your Promo code and the discount will be applied to your trip!

GENERAL ISSUES

Can I provide feedback on Jabi Passenger’s driver?

We already have the driver rating system integrated to our app which means you can rate your driver and provide detailed feedback on his performance after every ride. This will help us improve our customer services to offer you better rides in the future.

What should I do if my driver does not come to pick me up?

Once your request is accepted, you can contact your driver via phone calls or messages to assure a problem – free ride. If your driver has an unexpected problem and must cancel the ride, your trip will be auto-assigned to another available driver. So, there won’t be the case when you are unpicked up.

I left something in the car. What can I do?

You can easily contact your driver as soon as possible after the ride for a retrieval of your items. This is because your trip history is fully stored in the app under the “My Bookings” tab, including the vehicle plate number, phone number and driver ID of your driver.
You can also contact our customer support at: help@jabicar.com

What if I forgot to enter my destination address?

No big deal. Just let your driver know where you want to go and he will do the rest.

Have more questions? Please contact help@jabicar.com